Support
If you're stuck while using Expo Radar Pro at a trade fair, start here.
Getting in
How do I join my trade fair?
Your coordinator adds you with your phone number, and you'll receive a code. Enter it in the app or at app.exporadar.pro and you're in.
Should I use the app or the browser?
Both work, but the iOS and Android apps add push notifications so you know when something is assigned to you.
I didn't receive a code
Check with your coordinator that they used the right phone number, including the country code. If you still don't receive anything, contact us below.
Using the app
How do I log a task?
Tap the floor plan where it is, pick a category, add a photo if you want and send it.
Why don't I see all tasks?
What you see depends on your role. Team members see their own tasks, team managers see their team and coordinators see everything, so ask your coordinator if you need more.
I'm not getting notifications
Push notifications work in the iOS and Android apps. Check that notifications are allowed for Expo Radar Pro in your phone's settings.
Your account
How do I delete my account?
Mail [email protected] from the email address or phone number you joined with, and we'll delete your account and personal details. The tasks you logged stay in the fair's log, because the organiser needs a complete record.
Mail [email protected] or use the contact form. During build-up and show days we answer as fast as we can, because that's when it matters.